Support Resources

Support Resources

If you encounter any issues during the installation, configuration, or usage of the Supervised AI Bots plugin, several resources are available to help you resolve them.

Official Support Portal

For all technical assistance, account-related queries, and plugin troubleshooting, please visit our official support page:

• Support URL: Supervised AI Support

When submitting a support ticket, please include the following information to help our team assist you faster:

• Your WordPress version.
• The version of the Supervised AI Bots plugin you are using.
• The specific shortcode you are attempting to use (e.g., [supervised_ai_bot id="1"]).
• A description of the issue or a screenshot of the administration interface.

Technical Assistance

If you are having trouble displaying a chatbot on your site, verify the following before contacting support:

1. Bot ID: Ensure the id in your shortcode matches the row number of the URL in your settings (starting from 1).
2. Plugin Activation: Confirm the plugin is active in the WordPress Plugins menu.
3. URL Format: Ensure that chatbot URLs are entered one per line in the settings textarea without extra spaces or characters.

Feature Requests and Feedback

We are constantly working to improve the Supervised AI experience. If you have ideas for new features—such as additional customization options for the circle-button or different popup behaviors—please reach out via the Supervised AI website.

Bug Reporting

If you discover a bug within the WordPress administration interface or the chatbot display logic, please report it through the official support portal. For developers wanting to contribute or report code-specific issues, please refer to the project repository on GitHub.

Customization Support

The plugin includes a default stylesheet (custom-popup-style.css) and script (custom-popup-script.js) to handle the chat interface. If you need to modify the appearance (e.g., changing the background-color of the .circle-button), we recommend using the WordPress Customizer (Appearance > Customize > Additional CSS) to override the following classes:

/* Example: Changing the trigger button color */
.circle-button {
    background-color: #YOUR_HEX_CODE;
}

/* Example: Adjusting the popup width */
.popup-container {
    width: 450px;
}