FAQ & Support Resources

Frequently Asked Questions

How do I determine the id for my chatbot shortcode?

The id corresponds to the line number of the URL you entered in the plugin settings. For example:

• The URL on Line 1 has id="1".
• The URL on Line 2 has id="2".

Example usage:

[supervised_ai_bot id="1"]

Can I display multiple chatbots on the same page?

Yes. You can use multiple shortcodes on a single page or post by referencing different IDs. However, ensure your layout can accommodate multiple chat interfaces to maintain a good user experience.

Why is the chatbot not appearing on my site?

If the chatbot fails to load, please check the following:

1. URL Configuration: Ensure the URLs in the settings page are valid and entered one per line.
2. Shortcode Accuracy: Verify that the id in your shortcode matches a row that contains a valid URL.
3. Plugin Activation: Ensure the plugin is activated under the Plugins menu in your WordPress dashboard.

Can I customize the position of the chat bubble?

By default, the chatbot appears as a floating action button in the bottom-right corner of the screen. Advanced users can modify the positioning by overriding the .popup-container and .circle-button classes in their theme's CSS:

/* Example: Moving the button to the bottom-left */
.circle-button {
    right: auto !important;
    left: 20px !important;
}

.popup-container {
    right: auto !important;
    left: 20px !important;
}

Does the plugin support mobile devices?

Yes, the chatbot interface is designed to be responsive. The popup container has a maximum width and utilizes fixed positioning to stay accessible on mobile viewports.

Support Resources

If you encounter technical issues or need assistance with your Supervised AI configuration, please utilize the following resources:

Technical Support

For direct assistance with plugin errors, API connectivity, or account-specific issues, visit the official support portal:

• Support Desk: Supervised AI Support

Community & Documentation

• Official Website: Supervised.co
• Plugin Updates: Check your WordPress Dashboard > Updates for the latest version of the Supervised AI Bots plugin to ensure compatibility with new WordPress releases.

Reporting Bugs

If you have identified a bug within the plugin code, please provide a detailed description of the issue, including your WordPress version and any relevant browser console errors, when contacting support.